Description

Veterinary Reception, Client Care

Location: Calgary, AB

Position: Part-time Casual

Calgary Animal Referral and Emergency (C.A.R.E.) Centre is welcoming a Casual Veterinary Reception, Client Care to join our team.

This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in an important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed, supported, and appreciated during their visits.

As a member of our client care team, you will be the first point of contact for clients and play an essential role in creating a positive experience for both pets and their families. The ideal candidate is compassionate, adaptable, detail-oriented, and thrives in a fast-paced veterinary environment.

Position Details

This is a casual position with no guaranteed hours. Successful candidates will be expected to maintain availability and pick up a minimum of one shift per month to remain active in the role. Additional shifts may be offered based on hospital needs, scheduling availability, and business demands.

Schedule: This position supports the busiest hours of the hospital or help with coverage gaps as needed and may include rotating 11-hour shifts.

As this is a casual position, this role is not eligible for benefits, RRSP matching, uniform allowance, or other full-time/part-time employee perks. For candidates interested in pursuing additional hours, there may be opportunities to transition into a part-time or full-time position should a suitable role become available in the future.

• Exceptional communication skills with the ability to tailor your approach to both clients and team members
  
• Motivation and a positive attitude, especially when navigating challenging situations
  
• Strong attention to detail and a high work ethic
  
• A passion for the veterinary industry and providing compassionate care to pet parents
  
• Strong change management skills, with the ability to problem solve and adapt to the needs of those around you
  
• A coachable attitude with a desire for continued growth and development
  
• A strong understanding of client service and interpersonal skills
  
• At least 1 year of veterinary office experience or leadership experience in a heavily client-focused role/environment
  
• Veterinary Office Assistant (VOA) certification is not required, but candidates with this certification will be strongly considered
  
• A polite, patient demeanour with the ability to empathize and support clients during emotional situations
  

What VCA Canada Offers

• A caring culture of wellness and appreciation
  
• Medical Library access with 2,000+ journals, 600+ textbooks, research, and more at your fingertip
  
• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
  
• Exceptional career development opportunities with room to grow
  
• Referral Bonus Rewards
  
• Opportunities to give back to your community through VCA initiatives
  

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers.

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