PRIMARY PURPOSE: The Veterinary Services Manager oversees the day-to-day operations for the Hawaiian Humane Society’s shelter hospital and spay/neuter clinic and is responsible for ensuring that both areas are meeting its goals and mission. The Veterinary Services Manager delegates duties as needed to achieve clinic goals and oversees support staff to ensure individual duties are being completed.
Reports To: Chief Veterinarian Supervises: Veterinary Technicians, Veterinary Technician Assistants, support staff and volunteers.
Department Staff Management & Development. Recruit, hire, develop, coach and counsel a large veterinary services team members and volunteers. Develop staff schedule and assignments and monitor work to ensure completion of medical services and care provided to animals. Ensures proper training of staff and team-building, creating training where needed. Responsible for managing the day-to-day operations of veterinary services. Provides regular performance reviews and regularly scheduled one on one meetings with staff for coaching, development, discipline and/or mentorship in accordance with Society management best practices. Supports and promotes the development of skills related to the advancement of our goals and mission. Conducts and participates in meetings with staff to review procedures, discuss workplace issues and share ideas.
Operations Management. Develop departmental objectives and plans while assisting in the development of Society initiatives and programs. Follows the Society philosophy and guiding principles. Reviews all invoices prior to approving including credit cards, ER bills and vendors. Ordering medications, controlled drug substances and operating/maintaining logs as is related to these products. Reviews medical and office inventory spreadsheets to ensure proper budget management. Work closely and collaborate with the Chief Veterinarian to effectively manage the veterinary services team, departmental resources and workflow. Fills in for positions in the clinic if needed.
Customer Care. Ensures that the public receives world-class customer service that is courteous, respectful and that professional services from all staff are in accordance with our philosophies and guiding principles. Handles public complaints or concerns effectively and professionally. Actively promotes spay and neuter, and educates individuals on responsible pet care whenever possible. Represents the Hawaiian Humane Society in a professional, courteous manner at all times.
Policy & Compliance. Ensures policies in medical and administrative manuals are followed and updated as needed. Ensures proper procedures are being followed for animal handling, disease control and patient care. Ensures staff are properly trained and using their time efficiently and effectively. Ensures the clinic has proper working equipment and supplies and that the clinic is in compliance of all regulations and codes. Ensuring worksite safety per OSHA/HIOSH guidelines; responsible for training and management of a safe working environment.
Performance & Oversight. Monitor and evaluate program effectiveness, including statistical analysis, report creation and presentation, and implement improvements where needed. Reviews all invoices prior to approving including credit cards, ER bills and vendors. Ability to able to objectively evaluate clinic logistics and implement working solutions to inefficiencies in real time. Develop SOPs and ensure they are updated and practiced by staff and volunteers.
Operations Support. Works with other internal departments to collaborate, resolve issues and improve organization wide processes. Participates on committees and special projects as assigned. Perform euthanasia and related tasks.
Other Duties as Assigned. Ensure a positive public image and to enhance the operation of the organization and improve the quality of life for animals. May include organization-wide support as needed such as but not limited to participation in events, serving as spokesperson, fundraising, covering other operational departments, and Society’s role as a first responder to disasters.
Work Environment: Indoors and outdoors under regular kennel and office conditions.
Equipment Use: PC Computer, telephone system, database management systems, veterinary medical and surgical equipment.
Other Materials: Commercial disinfectant, leash/rope, water hose with spray gun, commercial cleaning fluid, veterinary drugs, instruments and equipment, copier, and calculator.
Hours: Based on operational requirements. Must be available full-time and available to work over 40 hours, as needed, any 7 days of the week, weekends and holidays. On call for staff coverage or emergencies as needed.
MENTAL, PHYSICAL AND COMMUNICATION DEMANDS:
Must have a passion for leading people equal to a concern for caring for animals.
Must agree with and be committed to Society goals, objectives and programs.
Must be able to work efficiently at a rapid pace and thrive under those conditions.
Ability to quickly and accurately process information.
Ability to delegate tasks and problem solve in a fast paced clinical environment.
Must be self-motivated and able to work independently and as a team successfully with proven communication, collaboration and customer service track record.
Must be able to learn basic veterinary medical concepts including but not limited to vaccine protocols and anesthetic risks
Must be able to maintain professionalism, composure and compassion in emotionally charged situations and able to resolve conflicts effectively.
Must be able to perform physically rigorous work, stand for long periods of time and able to lift and carry 50 pounds.
Must have no limitations to prevent handling or working with all animals.
Skills/Knowledge: This position requires multi-tasking in a fast-paced, dynamic environment. Flexibility and adaptability will be invaluable as job duties may fluctuate from day to day and even moment to moment. The ability to communicate assertively, effectively and compassionately with staff and clientele is essential. Must demonstrate initiative and the capacity to work independently.
Education/Training: Minimum of five years managing large teams of people from entry level employees to technically skilled staff members. Bachelor’s degree in relevant field required.
Experience: Working knowledge of the clinical environment, specifically animal clinic and/or animal welfare a plus. High degree of expertise and working knowledge of technology, computer systems and data management systems required. At least 5 years of customer service experience preferred. Some animal handling experience preferred.
The Hawaiian Humane Society is a mission-driven animal welfare organization staffed with nearly 100 passionate professionals in their areas of expertise and a volunteer team of 600 strong. We offer excellent benefits including full medical coverage, generous time off and leave policies, training, professional development and much more.
All roles require compassion for animals and people alike, superb public service, a proven track record of high performance and bias for action. Applicants must be available for in-person interviews.