Do you want tackle the pet overpopulation crisis? Are you passionate about ending needless euthanasia? The FACE Low-Cost Animal Clinic (FACE) may be the perfect opportunity for you. We have an opening for a full-time clinic operations manager for our high-volume spay/neuter and vaccine/wellness clinic in Indianapolis, Indiana.
The clinic operations manager oversees day-to-day operations related to patient care and client education. The clinic operations manager will work closely with the clinic’s veterinarians and program operations manager to support the advancement of the organization’s mission.
Manages surgery schedule and coordinates openings between practice management software and online scheduling software to ensure proper number of animals are booked daily.
Oversees online booking to ensure that system is set up and working properly. Replies to any emails regarding booking.
Ensures proper pricing and estimate process for services in practice management software, and trains staff on proper use of subsidies and grants.
Establishes and trains staff on triage process for wellness visits.
Oversees training of veterinary technicians and veterinary assistants for consistency per program and compliance with clinic protocols.
Collaborates with program operations manager to establish and implement protocols community cat medical care.
Collaborates with program operations manager to establish and implement standard operating procedures and protocols for the adoption program.
Responds to client concerns in a professional manner.
Establish, manage, and maintain inventory control to assure adequate stocks of supplies are available.
Supervise maintenance and proper storage of supplies and equipment.
Oversee, monitor, verify, submit/track inventory. Oversee shipments, delegate responsibilities as assigned for backup support and accountability. Coordinates purchasing with business manager.
Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date.
Coordinate patient care needs for other animal welfare organizations.
Develop and maintain positive working relationships with other individuals, companies, and organizations as they relate to FACE and its efforts.
Education and/or Experience:
High school graduate or GED
Bachelor’s Degree preferred
Prior management experience
Must have a valid driver's license
Working experience with Microsoft office suite and veterinary software
Skills and Abilities:
Demonstrated ability to coach and mentor staff.
Excellent verbal and interpersonal communication skills.
Strong written communication skills.
Exceptional organizational skills.
Energetic team player with a passion for FACE’s mission.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Physical Demands and Work Environment:
Regularly required to stand.
Noise level is moderate to very loud.
Must occasionally lift and/or move more than 35-40 lbs. unassisted.
Comfortable working around sick, injured, or unruly animals.
This position will require regular evening and weekend hours.
About FACE Low-Cost Animal Clinic
FACE is Indianapolis’ nonprofit, low-cost animal clinic. Our mission is simple: end euthanasia of cats and dogs in Indianapolis by offering accessible spay/neuter, vaccination, medical care and community cat care, without financial or geographic restrictions.
Since opening in 1999, FACE has performed more than a quarter of a million spay/neuter surgeries, which has contributed to a 90% reduction of euthanasia in our community. Every year, more than 10,000 patients count on FACE for affordable spay/neuter services and more than 17,500 visits are made to our vaccine and medical clinic.