The veterinary doctor’s assistant is the doctor’s clinical right-hand person. The most important job of a doctor’s assistant is to anticipate the needs of the clients, patients, and the doctor and to facilitate the tasks that need to be completed that day. The assistant must enjoy working with diverse people and animals and be friendly and flexible in the face of varying expectations from clients and co-workers. The doctor’s assistant will start the doctor’s appointments, educate clients, restrain pets during the doctor’s exam, complete patient invoices, care for hospitalized patients, and perform any number of other tasks that may present themselves on any given day. The assistant’s job is diverse and ever changing according to the priority of the moment. Doctor’s assistants need to have a firm belief in the quality of care we provide and to communicate this sense of assurance to our clients. It is important to know and understand our services and recommendations and be able to clearly convey the value of the services to the clients. The doctor’s assistant must be able to accomplish needed procedures while showing care and concern for the pet. They must be able to empathize with clients and remain compassionate if a client becomes emotional or difficult. The doctor’s assistant should remain calm and collected in the face of emergency situations. Providing for patient and client comfort by keeping the hospital clean and presentable is part of the daily routine.
Present professional appearance and positive conduct Punctuality and dependability highly valued Knowledge of basic sales principles and application while making recommendations to clients Genuine ability to articulate AVC brand communications in a positive manner Knowledge of principles and processes for providing customer service Critical thinking skills Independent judgment and decision-making skills Detail oriented, ensuring accurate and reliable work product Strong verbal and written communication skills Ability to work within a team to meet team goals and objectives Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals Able to work independently without direct supervision Strong organizational, problem-solving and analytical skills Ability of adapt to changing priorities Ability to switch focus rapidly in a fast-paced environment Reliable transportation to clinic Must successfully pass criminal background check
Additional Salary Information: PTO, Sick, Holiday Pay
401(k) Retirement Plan with Matching!
Medical will be added soon
About Arrowhead Veterinary Clinic
At Arrowhead Veterinary Clinic, our motto is "Animal Care by Caring People." This statement embodies our continuing commitment to assure that every pet, patient and owner receives personalized and compassionate service at every visit. Our dedicated staff works together as a team to provide high-quality comprehensive care, and our compassionate and knowledgeable veterinarians take pride in paying close attention to each and every patient's needs.